Sunday, July 03, 2005

WATERSTONE'S UPDATE: Regular readers will recall my fulminations in January about Waterstone's bookstore's firing of Joe Gordon in Edinburgh for blog posts that criticized the company. I hadn't heard the result of his appeal until a short time ago and only yesterday did I have time to track down the details. In case you haven't heard, Joe's situation was resolved satisfactorily for all concerned. The publicity caught the attention of the Forbidden Planet book chain, they liked what they heard about Joe, and in February they hired him as a manager and the maintainer of their new blog. Meanwhile, the wheels of the appeal ground slowly until, in April, the case was resolved in Joe's favor. He was offered reinstatement, but since he now had a better and better-paying job elsewhere, "an amicable settlement was achieved in place of reinstatement" (which I take to mean that Waterstone's coughed up some monetary compensation). I haven't been in the vicinity of a Waterstone's for quite some time, but when I am again I will no longer be avoiding it (although between Amazon and the newish St. Andrews Ottakars, my book needs are pretty well served).

Lessons:

For bloggers: don't criticize your employer on your blog unless you have a durn good reason and you understand that you may have to deal with the consequences. There may be rare cases in which such criticism is justified, but a blog is not the place for grumbling about the pointy-haired boss.

For employers: if an employee says something intemperate on a blog, try to solve the problem with a private word to the blogger. Most people have sense enough to take down an unreasonable post if it's pointed out to them (Joe would have). And don't even think of firing the employee unless you can show that all reasonable steps short of that have been taken first.

Belated congratulations to both Joe Gordon and Waterstone's for coming to terms on this and getting it behind them.

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